Event #1
This first event combines a few related situations.
On one occasion, one of the housekeepers arrived to the sitting area located by the fireplace on the further West side of the lobby and informed the General Manager that she (housekeeper) was leaving her shift due to chest pain. She told her or reminded her that she suffers from a heart condition. I wondered at that time whether she, like other housekeepers at all the other hotels also has to clean 15 rooms during her shift. Moreover, it would seem that she should be working in another capacity. The GM told the housekeeper that indeed she could leave and signaled to another housekeeper to inform the others to “pick-up” her rooms. All this happened in front of the GM’s Regional Manager, who happened to be meeting with her, and me. In addition to the other housekeepers’ responsibilities, they had just inherited additional rooms.
On another
occasion, a few housekeepers came to clean by the front desk in the lobby. I
heard one of them complaining that she still had not had her lunch break and it
was already well past lunch hour. If she still had not gotten her lunch break,
it is very possible she still had not received her 2-15 minutes breaks either.
In my work with
organizations in San Antonio, TX, the housekeepers at the Grand Hyatt also have
to clean 15-16 rooms per shift. I also learned that many of the employees (in addition to
housekeepers) had their tips stolen such as servers, runners, baristas, etc. Event planners, who I assume work entirely or partially on commission, must also have the same experience. Cash tips are easily stolen;
however, the use of POS software opens the possibility of numbers being manipulated by supervisors or management. The Hyatt Place Hotel will be opening soon at the Midway Hotel Center and I wonder if this thievery will surface IF NOT ALREADY.
however, the use of POS software opens the possibility of numbers being manipulated by supervisors or management. The Hyatt Place Hotel will be opening soon at the Midway Hotel Center and I wonder if this thievery will surface IF NOT ALREADY.
Can you imagine cleaning 15 rooms in one
shift with a heart condition and no lunch or breaks? Can you imagine being
rewarded by customers for your hard work and then having your gratuity stolen? Can you imagine working for a commission to which you are fully entitled only to receive part of it or none of it at all?
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